How are claim payments calculated?

Claim payments are calculated according to your Pets Best policy after a claim has been adjusted and is eligible for reimbursement. If your policy is underwritten by American Pet Insurance Company, claim reimbursements are calculated by first multiplying the total eligible reimbursement amount by your chosen reimbursement percentage, and then subtracting the annual deductible to come up with the amount that will be paid to you.

For example, if you had a claim with $1,000 of eligible veterinary expenses and your policy had a 90% reimbursement rate and a $250 annual deductible, your claim reimbursement would be calculated as follows:

Eligible Veterinary Expenses:       $1,000
90% Reimbursement Rate:            x  90%
Subtotal Before Deductible:            $900
Subtract Annual Deductible:        -  $250
Total Reimbursed Amount:              $650

For claims examples for policies underwritten by Independence American Insurance Company, please refer to your Policy Quick Guide in the Documents and Forms section of your Customer Account.